Cancellation Policy

How to Cancel

Cancellation requests must be sent in writing to [email protected]. The effective cancellation date is when written notice is received.

Fixed-Fee Projects

• If canceled before kickoff, amounts paid are refundable minus non-recoverable payment processing fees (if any).
• If canceled after kickoff, fees for completed milestones or completed portions of scope remain payable.
• Any remaining prepaid amount for unperformed scope is refundable after reconciliation.
• Third-party costs already committed for the project are payable and non-refundable.

Hourly Work

• All hours worked through the cancellation effective date remain payable.
• If a prepaid balance exists, unused hours are refundable after final invoice reconciliation.
• Hourly work can typically be stopped immediately unless otherwise agreed in writing.

Cancellation by Sköld Labs

Sköld Labs may pause or cancel services for material reasons, including:

• Non-payment,
• Illegal or prohibited requested use,
• Material breach of agreed project terms.

Post-Cancellation Handoff

• Upon settlement of outstanding invoices, completed deliverables produced up to cancellation are handed off in their current state.
• Optional transition support can be provided as billable hourly work.